How much is Home Delivery?

What’s the minimum order for Home Delivery?

Do I need to be in to receive the delivery?

Can I order over the phone?

What are your normal delivery days?

How long will it take?

How will my food arrive?

Can I buy COOK meals as a gift?

Is your packaging recyclable?

 

How much is Home Delivery?

It’s free if you spend over a certain amount, depending on the service in your delivery area – enter your postcode to find out. Otherwise it’s either £5 or £6.95. We have two different services for home delivery: the £5 local delivery comes in a COOK van from one of our shops; if you’re not near a shop, the £6.95 national delivery comes via a courier. There is a higher charge of £8.95 for Saturday deliveries via our courier.

 

What’s the minimum order for Home Delivery?

Either £30 or £35, depending on your delivery service – enter your postcode to find out.

 

Do I need to be in to receive the delivery?

It depends if you’re near a COOK shop, or whether it comes via a courier.

For a delivery from your local shop, you do need to be in, as your order won’t arrive in insulated packaging.

If you’re postcode is covered by our courier service, your food will come in insulated packaging, so we can leave it somewhere safe. You can specify in the ‘delivery instructions’ box at the checkout, so the driver knows where to leave it, which can be a safe place or a neighbour.

 

Can I order over the phone?

Certainly. Just give us a call on 01732 759000 (Monday-Fridays 9-5.30pm, Saturdays 9-1pm) and we will be able to place a Home Delivery or Click & Collect order for you.

 

What are your normal delivery days?

National Delivery: Our standard delivery days are Tuesday to Friday and there is a premium service available that guarantees delivery before 1pm. Because of restrictions with our courier we can only offer Saturday with a higher delivery charge.

Local Delivery: These vary so do enter your postcode above to find out.

 

How long will it take?

Online orders can be placed up to two days before delivery or click & collect, and it will depend what slots are available for your area. For telephone orders, we’ll also need two days’ notice. Delivery dates can be booked up to six weeks in advance. But please note we don’t deliver on Sundays or Mondays.

 

How will my food arrive?

If your order is coming to you via our courier (we use DPD) it will be packed in special insulated boxes and dispatched by overnight courier. If it is delivered in one of our COOK Vans it will be delivered in bags to you. In both delivery methods the food will arrive frozen.

 

Can I buy COOK meals as a gift?

Indeed. It’s always worth checking the recipient has room on their freezer and will be home when the delivery arrives. If you’re not sure what to choose, Gift Vouchers are a much better option.

You can add a message if you are buying as a gift at the checkout stage. Tick the Gift Order box on the Special Instructions page and enter your message. We'll make sure we don't include the price on the delivery note, too.

 

Is your packaging recyclable?

If you have home delivery packaging the outer cardboard box is recyclable the inner liner and gel packs are too. The outer box is made of cardboard and should be recyclable at any cardboard recycling centre or doorstep collection. The liner is made of sheep wool and is bio-degradable. Simply empty the gel packs down the sink (the contents are completely non-toxic) then take them to your nearest recycling centre or supermarket - they're made of the same material as a normal supermarket carrier bag.

Our product packaging and the cardboard sleeves on our meals are recyclable, however our black plastic trays are rarely accepted by local councils.