COOK Trading Limited is committed to protecting your privacy. In order to provide our services to the customer and to provide a more personalised shopping experience, we need to collect certain information from you.
What information do we collect? How do we use it?
When you order, we ask for your name, email address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable. This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you urgently if thereis a problem with your order. For some deliveries this number may be given to our couriers to allow them to contact you to ensure delivery is made.
When you enter a contest or other promotional feature, we may ask for your name, address and email address so that we can administer the contest and notify winners.
We may also use the information we collect to occassionally notify you of site updates and new prices both by Royal Mail and e-mail if you have opted in. If you would rather not receive this information, please select those options under the "Your Account" section of the website.
How do we protect your personal information?
We understand that you're concerned about the security and privacy of online transactions. Nowadays, there’s so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis.
How do you secure my payments?
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site. Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser.
The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar may turn dark yellow. You’ll also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).
Rest assured that your personal and private information remains secure and private when trading with us.
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer. In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.
How do I know you are a legitimate organization?
Our SSL certificates are provided by leading certificate authority, Comodo. Comodo are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG). Comodo only provide High Assurance Certificates.
Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation. To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online. Our High Assurance SSL Certificates confirm two essential factors:
That you have a secure SSL (encrypted) link with this website
That this website is a valid and legitimate organization or an accountable legal entity
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work.
COOK Trading Limited does not sell, trade or rent your personal information to others. We may, however, provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors and affiliates. These statistics will include no personally identifiable information.