COOK and COOKies


What are Cookies and how are they used?

The COOK website ( uses cookies. A cookie is a small file containing letters and numbers that can be stored by your browser on your computer's hard drive. They are created when you access certain websites. Cookies collect standard Internet log information and visitor behaviour in an anonymous form. They allow a website to recognise users when they return to a site. You can be assured that shopping with us is safe and secure.

We use cookies to monitor usage of this website. By using cookies we can see the products and services you are interested in when you browse this website, which enables us to personalise your visit and make it more user-friendly, for example by allowing us to save your password so that you do not have to re-enter it every time or to remember your shopping basket contents. We use specialised analytics partners to gather certain information about how you browse, search and buy from the site. To do this we place cookies on your computer that collect information on our behalf. We use this information to constantly improve our services and your shopping experience. 

Usage of certain cookies on our site is essential to it working fully. A number of important parts of this website will not function if cookies are not enabled. You can also visit for more information.


What cookies are used on

A number of different types of cookies are used on our site.  Please see below for the category types, associated cookies are and what they do.

Essential cookies needed to use the site and shop online

A number of cookies used by us are necessary to enable you to use the basic pages of our website and carry out a purchase.

ASP.NET_SessionId Used to store website session information
Customer Used to allow logging on to the website to allow you to place orders, review order history etc. 
ShoppingBasketID Used to identify your current shopping basket to allow it to persist between browser sessions 

Cookies to enable key functionality

In addition to cookies required to use basic functionality, further cookies are needed to help you use functionality we consider as very important on our website.


Identifier for PostcodeAnywhere lookup software. In addition, PostcodeAnywhere may set additional cookies on See PostcodeAnywhere cookie policy.


These Google cookies are all typically written to the browser upon the loading of Google Maps. Google Privacy Policy


A number of third-party cookies are set on product pages to allow you to recommend products to friends on your Facebook Wall. Facebook Cookie Policy

Cookies needed to improve website performance

When you use our website we may record how you use the website and what you are interested in looking at. None of your personal details are needed for us to understand this.


Used to manage your cookie preferences


These cookies are used as part of our web analytics tracking solution provided by one of our partners, Google Analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Opt out of Google Analytics cookies


Controlling the use of Cookies

To get the most out of your experience with using our website cookies should be enabled. Most web browsers are automatically set to accept cookies with the standard installation settings. If cookies are not set to work on your browser the result could mean the performance of this website will be affected and will also restrict your usage of this website which may mean you are unable to buy anything from us.

You are able to check to see if cookies are enabled specifically for PCs by doing for following for each browser type:

Microsoft Internet Explorer versions 6.0, 7.0, 8.0, 9.0

  • Click on 'Tools' at the top of your browser window (use the cog icon in IE 9.0) and select 'Internet options'.

  • Click on the 'Privacy' tab

  • Under the Settings section check the level is set to Medium or below, which will enable cookies in your browser

  • Settings above Medium will disable cookies and could cause the site to function not as we would expect.

Google Chrome

  • Click on 'Tools' at the top of your browser window and select Options

  • Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

  • Now select 'Allow local data to be set'

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window and select Options

  • Then select the Privacy icon

  • Click on Cookies, then select 'allow sites to set cookies'


  • Click on the Cog icon at the top of your browser window and select the 'Preferences' option

  • Click on 'Security', check the option that says 'Block third-party and advertising cookies'

  • Click 'Save'

Any other browsers not mentioned including Smart Phones and Tablets and Apple Macs?

If you use a browser not mentioned above or a mobile device such as a smart phone or tablet please use either their help section or own website to check the cookie settings.


Managing flash cookies

The most common types of cookies are HTTP cookies. You can control these using the mechanisms described above. As well as HTTP cookies, there are other technologies which work in a similar way to cookies called Flash Local Stored Objects (LSOs). Some parts of COOK's website may use  use LSOs and these can be controlled manually by visiting the Adobe website:

LSOs may be used to store user preferences for media player functionality and without them some video content may not play properly.


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