COOK

Remarkable Food For Your Freezer

List of Suppliers

• Google Analytics - for monitoring the volume, details and actions of visitors to our website

• Facebook & Instagram - for personalising ads into your news feeds (which you can opt out of on Facebook)

• Microsoft - we currently use the Microsoft Azure platform to host our website, customer and order database

• Webmart and Letterbox – examples of print management company who helps us send postal mailings out to you if you are signed up

• EggPlant - for monitoring our website speed and performance and improving our customer experience

• APC and occasionally DPD - our couriers for our national home delivery service

• Smartfocus and DotDigital - our email marketing systems

• Textmarketer - to send text message confirmations about your order status, e.g. alert you that an order is ready to collect

• Workwave - software where we map your postcode to plan our home delivery van's route

• PCA Predict - to speed up address and postcode searches

• SendGrid - to send you transactional email messages about your order

• Wufoo - to enter competitions and prize draws

• Olark - our live chat system

• Hotjar - which records an anonymous version of some customer journeys on our website to help us improve the user experience

• Trustpilot and Reviews.co.uk– we currently send you invites from our email address to leave reviews in ratings websites. In the future we may send your email address to one of these companies who will email you asking if you wish to leave feedback on us

• COOK Franchisees - who process personal data in order to fulfill Click & Collect or Home Delivery orders

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