Essential Information For Christmas
Everything you need to know about shopping at COOK this Christmas.
6th November: Slots will open for the last week before Christmas for Home Delivery and Click & Collect.
2nd November: Everything in our Christmas menu will be available in COOK shops.
8th December: Last chance to edit your online order.
18th December: Final day for deliveries and click & collect to be entered into our prize draw (find out more).
19th December: From this day, Click & Collect orders must be £36 or more.
We only make a limited amount of our festive mains, starters and puddings (including Christmas Dinners). Please order early to avoid disappointment, as they say.
If you want to edit your COOK order for Christmas, you must do it before 8th December. You can amend your order up until midnight December 8th by clicking “Your Account” link at the top left of our website. Check out our step-by-step guide here. Please be aware not all our dishes may be available as we get closer to Christmas. The earlier you can finalise your order, the better.
Click & Collect
Order online and pick up from a COOK shop from two hours later. We’ll only be able to hold your order for 24hrs after your collection slot. From 18th Dec there will be a minimum order of £36. Please note, slots for Click & Collect are limited.
It’s likely to get busy! We only have limited slots for home deliveries over the festive period. If you have a big freezer, we advise taking delivery of food for Christmas week as early as you can (it’ll be something ticked off the list, too). And if you collect or take delivery of your turkey or Christmas dinner bundle before 18th Dec, you'll be in with a chance to win 30% off EVERY time you shop for 6 months. The minimum order for local shop delivery and courier deliveries is £40, for courier deliveries see below.
We deliver to some areas of the UK via courier, rather than direct from our shops. The minimum order value is £40 with free delivery above £85. You can find out which service you’ll get by entering your postcode (sadly, we still can’t deliver to the far north of Scotland). For courier deliveries, unfortunately some dishes are not available as they are either too delicate or at risk of defrosting during transit. Most of our puddings fall into this category, sadly. Many apologies if you can’t get something you really fancy, we’re working on better packaging for this service.
The vast majority of our concessions partners (the independent shops that stock COOK meals and puds) do not carry any of our limited stock festive dishes. However, some bigger concessions with more than 8 COOK freezers stock our Turkey for Two and trimmings, and those with more than 10 freezers may have additional festive lines. You can find your nearest concession (with the number of freezers they have) by entering your postcode here.
Defrosting Turkeys Before Cooking
All our turkeys should be defrosted before cooking (although the turkey for two can also be cooked from frozen). Please make sure you take them out of the freezer as per the instructions, and remove all packaging before defrosting. If you sign-up to our e-newsletter we will send you a reminder to take your turkey out.
“Limited Stock” Special Festive Dishes
We can make only a limited number of our festive dishes and there’s a good chance many will sell out before December 25th. If there’s something in particular you have your eye on, make sure to order or buy early to avoid disappointment. To see our special festive dishes click here.
Order Early and Relax
If you can take delivery of your Christmas order before December 18th, you will automatically be entered into a prize drawer to win 30% off EVERY time you shop for 6 months. Find out more here.