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Remarkable Food For Your Freezer

Essential Information For Christmas 2020


This Christmas will inevitably bring challenges due to Covid-19. Here’s all the essential info for Celebrating Christmas with COOK.

Jump to: COOK Shops / Click & Collect / Home Delivery / Courier Delivery / Concessions / Christmas Dinners / Bundles / Defrost the Turkey / Key Dates / Order Early




COOK Shops

We’ll be operating a counter service, like a deli. If you know what you want, handing over a shopping list will help speed things up. Otherwise, our team will as ever be delighted to help you choose but waiting time for service may be a bit longer than normal. Please bear with us. To find your nearest shop click here.



Click & Collect

Order online and pick up from a shop from two hours later. Look out for the collection point in the shop to keep your wait as short as possible. We’ll only be able to hold your order for 24hrs after your collection slot. From Saturday 19th Dec there will be a minimum order of £35. Please note, slots for Click & Collect are limited.



Home Delivery

It’s likely to get busy! We only have limited slots for home deliveries over the festive period. If you have a big freezer, we advise taking delivery of food for Christmas week as early as you can (it’ll be something ticked off the list, too). And if you get food delivered before December 15th you’ll be entered into a draw for 10 chances to win £200 in COOK vouchers. The minimum order for local shop delivery and courier deliveries is £40, for courier deliveries see below.



Courier Deliveries

We can only deliver to some areas of the UK via courier, rather than direct from our shops. The minimum order value is £40. You can find out which service you’ll get by entering your postcode here (sadly, we still can’t deliver to the far north of Scotland). For courier deliveries, unfortunately some dishes are not available as they are either too delicate or at risk of defrosting during transit. Most of our puddings fall into this category, sadly. Many apologies if you can’t get something you really fancy, we’re working on better packaging for this service.




The vast majority of our concessions partners (the independent shops that stock COOK meals and puds) do not carry any of our limited stock festive dishes. However, some bigger concessions with more than 8 COOK freezers stock our Turkey for Two and trimmings, and those with more than 10 freezers may have additional festive lines. You can find your nearest concession (with the number of freezers they have) by entering your postcode here.


Editing online orders: you can amend your order up until midnight December 6th by clicking on the “Your Account” link at the top left of our website.




Stress-Free Christmas Dinners

We make only a limited amount of our Christmas Dinner items and when they’re gone, they’re gone.




You can buy everything you need in one click with our Christmas Dinner Bundles. They include a card with all the timings laid out for you. These are also available online here.


Create Your Own

Alternatively, you can create your own Christmas dinner by selecting items individually. We’ve also got some great alternatives to turkey for Christmas day click here.



Defrosting Turkeys Before Cooking

All our turkeys should be defrosted before cooking (although the turkey for two can also be cooked from frozen). Please make sure you take them out of the freezer in plenty of time and remove all packaging before defrosting. If you sign-up to our e-newsletter we will send you a reminder to take your turkey out.


“Limited Stock” Special Festive Dishes

We can make only a limited stock of our special festive dishes and there’s a good chance many will sell out before December 25th. If there’s something in particular you have your eye on, make sure to order or buy early to avoid disappointment. All “Limited Stock” dishes are clearly indicated as such on their product page. To see our special festive dishes click here.


Big freezer? Order early, relax and be in with 10 chances of winning £200 of COOK vouchers

If you can take delivery of your Christmas order before December 15th, you will automatically be entered into a prize drawer to win one of 10 lots of £200 of COOK vouchers. If you’ve got a big freezer, why wouldn’t you? Find out more here.




Oct 4th: Peak Christmas slots open for HD and C&C.

Nov 2nd: Christmas lines available in shops.

Dec 6th: Last chance to edit your online order.

Dec 15th: Last day for deliveries that will be entered into our early bird draw to win one of 10 lots of £200 in COOK vouchers.

Dec 19th: From this day, Click & Collect orders must meet a minimum of £35.


Pre-order for Christmas now!

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