Here’s where we are as of week commencing Monday 29th June:
Since the very start of the crisis we’ve been doing what we can to help the communities where we operate. Thank you to everyone who has worked with us to get COOK food to people in need, be they vulnerable neighbours, courageous NHS staff or families struggling due to lockdown. You have put us in touch with food banks, care homes and countless community projects to help us distribute our Kindness Fund of 100,000 free meals and treats. In mid-June we reached our target. We’ll continue to give meals at a smaller scale over summer through our relationships with existing partners.
Range of dishes
After the craziness of March and April, our kitchens have now settled into a routine that means we will be able to make virtually our entire range of meals and puddings. Stock may continue to be patchy for a little while as we get back up to speed, and many apologies if there are some items unavailable for now. Hopefully, we should be able to offer you a tasty alternative (just ask if you need guidance). All our kitchens are, of course, operating under the strictest possible hygiene, health and social distancing conditions.
Home Delivery Orders
While home delivery remains busy we’ve been working hard to add more deliveries to our schedule and you should now find it easier to get a slot. If you are self-isolating or working for the NHS and struggling to get a slot, please get in touch and we’ll do whatever we can to help. Once you’ve placed an order online, please be aware you won’t be able edit it – this helps all our processes run more smoothly during this unprecedented time. We hope you understand and sorry for any inconvenience. Should you need to make a change, please call 01732 759020.
Our shops are open as usual, well stocked, and doing everything they can to serve our local communities. We are limiting customer numbers inside and operating a counter service to help keep everyone safe. Payment is by card/contactless only, no cash for now.
Contact-free Click & Collect
All shops have Click & Collect slots available. Collection will be from the counter by the door and contact-free.
Getting in touch
Please bear with us if it takes longer than usual to get through by phone or to get a response through other channels – unsurprisingly, things are busy. Please find our contact details here. Above all, let’s keep looking out for each other.