Contact Us & Help

Do you have a list of all products that are Gluten Free?

You can find a list of all our Gluten Free meals by clicking here.

Do you have a list of meals that can be cooked in a microwave?

You can find a list of all our meals that are microwaveable by clicking here.

Why aren't cakes or puddings available to order for home delivery?

Unfortunately, a number of our products that are available in our shops don't stand up too well to being transported in the insulated boxes we use. We have therefore had to take the decision not to supply them for Home Delivery.

How long will the meals in my delivery last for in the freezer?

The stated best before on all our meals is dependant upon storage at -18C or below. As a general guide the time you can keep our food will depend on the star rating of your freezer:

• 1 star = 1 month
• 2 stars = 2 months
• 3 stars = 3 months

Do you have a sourcing policy?

We have published our sourcing and ingredients policy here. Please let us know if you have any other questions at edwardandddale@cookfood.net or 01732 759020.

How will my order arrive?

All orders are packed in our special insulated boxes and dispatched by overnight courier to arrive with you frozen.

When are you able to deliver?

We can deliver Tuesday to Friday on our standard delivery service or on a Saturday morning for a surcharge.

Can I include a gift message in with my delivery?

If you are sending a delivery as a present and would like to include a gift message then you can now do so during the checkout process.

Simply tick the box identifying it as a Gift Order on the Special Instructions page and enter your message - We'll even make sure that we don't include the price on the delivery note.

Where do you deliver and how much does it cost?

We are able to deliver to almost anywhere in the UK. Please enter your postcode here

Can I buy COOK meals as a gift?

We recommend you buy gift vouchers for use in the shops or online, allowing your recipient to make their own choice of food. However, if you decide to send a gift for delivery via our central Home Delivery Service or via one of our shops that offer a Home Delivery Service we ask the following. Could you please make sure your recipient has adequate space in their freezer to accommodate your gift, that they are expecting the gift and that they are at home to receive the order. We appreciate this spoils the surprise but this process is based on our experience of delivering surprise gifts of frozen food, which can sometimes get rejected at the doorstep! If you wish our local van delivery service to leave parcels at non attended deliveries, there will be a charge for the necessary packaging. Please ask your local shop for details.

Can I recycle the packaging in which my order has arrived?

Yes. As well as the outer cardboard box being recyclable the inner liner and gel packs are too. The outer box is made of cardboard and should be recyclable at any cardboard recycling centre or doorstep collection. The liner is made of sheeps wool and is bio-degradable. Simply empty the gel packs down the sink (the contents are completely non-toxic) then take them to your nearest recycling centre - they're made of the same material as a normal supermarket carrier bag.